FAQ

Frequently Asked Questions (FAQ)

1. How do I determine my ring size? Determining your ring size is easy. You can use our online ring size guide, which provides step-by-step instructions for measuring your finger. Alternatively, you can visit a local jeweler to have your finger professionally sized.

2. What materials are used in your jewelry? Our jewelry is crafted using high-quality materials such as sterling silver, natural gemstones, and 14K gold-filled metal. Each piece is carefully crafted to ensure durability and longevity.

3. How should I care for my jewelry? To keep your jewelry looking its best, we recommend storing it in a clean, dry place away from moisture and direct sunlight. Avoid exposing your jewelry to harsh chemicals or abrasive materials. You can clean most jewelry pieces with a soft cloth or mild soap and water.

4. Do you offer gift wrapping services? Yes, we offer gift wrapping services for an additional fee. During the checkout process, you can select the gift wrapping option and include a personalized message for the recipient.

5. What is your return and exchange policy? We offer a hassle-free return and exchange policy within 30 days of delivery. Items must be unused and in their original condition with all tags attached. Please see our full return and exchange policy for more details.

6. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order online.

7. Do you ship internationally? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please see our shipping policy for more information.

8. Can I modify or cancel my order after it has been placed? Once an order has been placed, it cannot be modified or canceled. However, you may be able to return the item for a refund or exchange once it has been delivered.

9. How can I contact customer service? If you have any questions or concerns, our customer service team is here to help. You can contact us via email at info@thebellaje.com. We strive to respond to all inquiries promptly.